Returns and Exchanges

Return Policy

Négligé values customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

Conditions for Returns:

• Returns must be requested within 14 days of delivery.
• The item(s) must be unworn and in their original condition.

Initiating a Return: To start the return process, please email us at help@negligenyc.com with your order number. Return labels will be provided via email.

Return Process: Once we receive and inspect your returned item(s), we will issue store credit. Store credit can be used to purchase another item.

Exceptions:

• Items purchased during seasonal sales or marked as Final Sale cannot be returned or exchanged.
• Initial shipping costs are non-refundable.
• We are not responsibility for return shipping labels or costs on international orders. 
• Store credit will be issued based on the retail price of the item(s) purchased.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us at help@negligenyc.com for assistance.

Return Address: Please send returns to:

Neglige LLC 467 Troutman St. Unit 1i Brooklyn, New York 11237

Additional Terms:

• Returns received after the 14-day period will be declined and returned to the sender.
• We do not accept cash on delivery returns.
• The sender is responsible for return shipping costs and any customs duties.
• Items must be returned in their original packaging, undamaged, with tags attached, all accessories included, and a copy of the purchase invoice.

Loss or Damage: Négligé is not liable for any loss, theft, or damage of returned parcels. Parcels without proper identification (surname, first name, address, and return code) will be refused.

Upon receiving your returned product(s), our customer service will confirm receipt via email.